Contact Yugster

Have questions? You can often find answers to your questions in our searchable Yugster Help Center.

You can also Send a Message to contact us for any issue with an order or payment, and we will respond as soon as possible. It is an excellent way to track your issue through to its resolution.


We do our best to answer all Messages in a timely manner.

Customer Service Hours:

Monday - Friday   8:00am - 5:00pm

Messages sent after hours on Friday evening aren't opened until Monday morning. observes most major holidays. 

Please visit the My Account page if you need help with the following:

Tracking #
Order History
YUG Rewards
Change Contact Info
Redeem a Gift Card
Refer A Friend Rewards


Returns / Order Cancellations
For more information on the returns process please review our returns policy.**Returns must be pre-authorized and returned in their original packaging. If you have a cancellation request, please click the red cancel button on your order page or contact our customer support team. If you would like to view more information on the cancellation process and what it entails please see our cancellation policy on the returns page.


Postal Address
Need to write us by mail?

PO Box 219 -- PBM 168
Duvall WA 98019

**Please do not send returns to this address without pre-authorization.

Manufacturer or Vendor Inquiries
Do you have a brand or product you think would be a good fit for We are always looking for new business relationships. Please send email inquiries to: [email protected]

Press / Media Inquiries
For any press or media inquiries concerning, please send email inquiries to:
[email protected]