Forms of Payment
We accept Visa, MasterCard, Discover and PayPal. For credit card payments, please note that we do require that the provided billing information be a 100% match with the information on file with your credit card company.
Shipping Speed and Method
Yugster ships to the contiguous 48 states. We do not ship internationally.
Orders are shipped via FedEx, UPS, DHL Global or USPS, depending on the order value and/or the weight.
The majority of orders are fulfilled within 24 hours, depending on the time of day the order was placed. We do our best to ship all orders within 3 business days, but occasionally it may take 1-2 days longer depending on order volume. Please be patient. We promise to get your order shipped as soon as possible.
Warranty of Products Sold on Yugster.com
Yugster sells products from a wide range of manufacturers and the warranty period varies. The warranty period is listed on the Features tab of each product page.
If your product arrives broken or non-working, we will replace it or refund your purchase. In general, we will send you a pre-paid return label to send it back to us.
If your purchase stops working during the warranty period stated in the product listing, please contact the manufacturer for replacement or repair.
Our orders are placed with our fulfillment warehouse at about 8:00am Mountain time on the morning following the sale. So if you place an order anytime on Wednesday, it will be placed and in process on Thursday morning, at which time it is too late to cancel. Our regular returns policy takes over at that point. If you placed your order between midnight and 6:00am or so, you will have just until about 8:00am Mountain time before the order is in process and too late to cancel. So if you need to cancel an order, please make sure you call the same day you place the order, so we can do our best to accomodate the request.
While we all would prefer that products always work as expected out of the box, a very small percentage of the time there will be a problem. We're very sorry when this happens but sometimes items just don't work correctly straight from the manufacturer. Usually there's nothing you or Yugster could have done to prevent it.
If there is a manufacturer's warranty, the warranty specifics, including contact information, are typically found in the packaging. If you can't find it or if the warranty is through Yugster and not the manufacturer, we'll be happy to provide you with the necessary information. If your item is covered by a manufacturer warranty but you choose not to go through the manufacturer for support and return the product to us instead, a 20% restocking fee will apply.
Returns are only allowed if your request is received by Yugster within 21 calendar days from your order ship date and all returns must be received complete (all original packaging and contents) by Yugster within 14 calendar days after the return is approved. After that or if it is not complete, all bets are off and it's yours. To request warranty information or to request a return for a defective item, click on the Contact Us link at the top of this page. We will do our best to respond to your email request within a few hours.
Change of Mind
Sometimes we can approve a return for a non-defective item, unless otherwise noted on the product page (Plugster's Junk boxes are not returnable or refundable). However, there are some restrictions. Please do not open of the product if you change your mind, or in other silly words (The product can NOT be opened). If you decide to return an opened product, we can take it back, but we can't resell it as new anymore, so we unfortunately have to charge a 20% restocking fee. And we are sorry, but we also do not credit back any shipping charges paid on the original order and do not pay or reimburse for any return shipping back to us (blame those dang shipping companies - not us). This is different than stores like Amazon, because we do not add in any margin for returns to give you the best price possible on our daily deals. They can take returns without cost to you because they charged more in the first place to allow for that.
Lastly, returns are allowed if your request is received by Yugster within 21 calendar days from your order ship date and all returns must be received complete (all original packaging and contents) by Yugster within 14 calendar days after the return is approved. After that, or if it is not complete, then lucky you! You get to keep it at no extra cost to you! To request warranty information or to request a return for a defective item, please Contact Us. We will do our best to respond to your email request within a few hours.