Forms of Payment
We accept Visa, MasterCard, Discover and PayPal. For credit card payments, please note that we require that the provided billing information be a 100% match with the information on file with your credit card company.
Shipping Speed and Method
Yugster ships to the contiguous 48 states. We do not ship internationally.
Orders are shipped via FedEx, UPS, DHL Global or USPS, depending on the order value and/or the weight.
We do our best to ship all orders within 3 business days, but occasionally it may take a few days longer depending on the order volume we receive. Please be patient. We promise to get your order shipped as soon as possible. We don't have express shipping drones (yet), but that's so that we can give you the best pricing on the net!
Warranty of Products Sold on Yugster.com
Yugster sells products from a wide range of manufacturers and the warranty period varies. The warranty period is listed on the Features tab of each product.
If your product arrives broken or non-working, we will replace it or refund your purchase. Typically, we will send you a pre-paid return label to send it back to us.
If your purchase stops working during the warranty period stated in the product listing, please contact the manufacturer for replacement or repair.
Our orders are placed with our fulfillment warehouse at about 8:00 am Mountain time on the morning following the sale. So, for example, if you place an order anytime on Wednesday, it will be placed and in process on Thursday morning, at which time it is too late to cancel. Our regular returns policy takes over at that point. If you placed your order between midnight and 6:00am or so, you will have just until about 8:00 am Mountain time before the order is in process and too late to cancel. So if you need to cancel an order, please make sure you contact us the same day you place the order, and we will do our best to accomodate the request.
Defective Product - Arrived Broken or in Non-working Order
While we all would prefer that products always work as expected out of the box, a very small percentage of the time there will be a problem. We're very sorry when this happens but sometimes items just don't work correctly straight from the manufacturer. Usually there's nothing you or Yugster could have done to prevent it.
Returns are only allowed if your request is received by Yugster within 21 calendar days from your order ship date and all returns must be received complete (with all original packaging and contents) by Yugster within 14 calendar days after the return is approved. After that or if the product and packaging are not complete, all bets are off and it's yours to keep. To request warranty information or to request a return for a defective item, click on the Contact Us link at the top of this page. We will do our best to respond to your email request in a timely manner.
Defective Product - Stopped Working During Warranty Period
If there is a manufacturer's warranty, the warranty specifics, including contact information, are typically found in the packaging. If you can't find it or if the warranty is through Yugster and not the manufacturer, we'll be happy to provide you with the necessary information. If your item is covered by a manufacturer warranty but you choose not to go through the manufacturer for support and return the product to us instead, a 20% restocking fee will apply.
Change of Mind
Generally, we are not able to approve a return for a non-defective item, and some items are not returnable in any case, due to their nature. This is noted on the product page (ex: Plugster's Junk boxes are not returnable or refundable). However, there are some exceptions. Please do not open the product if you do not plan to keep the item you purchased. If you decide to return an opened product, we typically can not take it back. If an exception is made, we can't resell it as new anymore, so we unfortunately have to charge a 20% restocking fee. And we are sorry, but we also do not credit back any shipping charges paid on the original order and do not pay or reimburse for any return shipping back to us.
This policy is different than stores like Amazon, because we do not add in any extra cost to you for returns because we want to give you the best price possible on our great deals. The other guys can accept returns without cost to you because they charged more for the product in the first place than we do.
Lastly, returns are allowed only if your request is received by Yugster within 21 calendar days from your order ship date and all returns must be received complete (with all original packaging and contents) by Yugster within 14 calendar days after the return is approved. After that, or if it is not complete, then it's all yours! You get to keep your purchase or gift it on to someone else!
To request warranty information or to request a return for a defective item, please Contact Us. We will do our best to respond to your email request in a timely manner. We are a small company and we appreciate your patience in processing requests. We will respond as quickly as possible. Thank you!