Yugster Daily Deals: Frequently Asked Questions

Have questions? You can often find answers to your questions in our searchable Yugster Help Center.

You can also Send a Message to contact us for any issue with an order or payment, and we will respond as soon as possible. It is an excellent way to track your issue through to its resolution.

 


What are Yug Reward Points?
For signing up and buying stuff, you get YUG Rewards, also known as YUG Points. YUG Points lead to higher member levels with extra discounts. The more you buy the better your price gets. It's our way of repaying your loyalty to Yugster! Please visit our Yug Reward Points page for more information about Yug Rewards.

Why am I not seeing the product I clicked on from a website or email?
Yugster runs daily deals that last 24 hours (1 Yug-day*).  Every morning, at 6:00am Eastern time, the deals for the day change. Products in emails, and sometimes on other affiliate websites, link to pages on Yugster.com. The products on these pages change every day as mentioned.  So if you open the email after the day it was sent, you will see a different deal offered. Yugster often repeats popular deals though, so the best way to snag a good deal that you have seen before, or missed out on, is to Sign Up for the Yugster Deals daily email.  *A Yug-day is kind of like a Fiscal Year - it isn't what you are used to. Our day runs 6:00am to 6:00am. Our members tell us they like it that way.

WHY DID THE PRICE JUST CHANGE!?!  The price of the deal went down right after I bought it.
YugPoints are most likely the culprit, but this is a good thing!  For example, let's say you are a Bronze Level Member, and have 500 YugPoints.  If you purchase a deal on the Sharp or Shiny page for $9.95, you would earn 100 YugPoints, which would bump you up to Silver Member Pricing (you earn 100 points for every purchase, and 200 points for Sunday's Deals & Friday Member Only Deals).  After you make that purchase, and revisit the Sharp or Shiny page, the price could show up as $8.95, because you would be looking at the deal as a new Silver Member with 600 YugPoints. Click Here to look at the YugPoint member levels and points required for each level. 

What is the Plugster's Pick Offer?
Plugster's Pick is usually a tech deal.  Plugster, Yugster's mascot, gives his tech-deal-worthy stamp of approval, and this deal of the day becomes Plugster's Pick. This tab used to be a Members Only tab, which was often the next day's Today's Deal, and only available for viewing by signed in Yugster members. However, these deals were often selling out, and then not being offered again the next day.  And Yugster members informed us that they didn't always like having to sign-in to view that deal.  So we listened to our valued members and changed Members Only to Plugster's Pick.  Learn more about Plugster's Pick & other Yugster Member Benefits.
 

What’s the deal with the Yours Until Gone tab?
The items found on this tab are available to the general public and are typically limited in quantity. You may have seen them before on Yugster or they could be something completely new. Either way, get one (or two) before they’re gone. You never know if it will be out there for a couple hours or a couple days.

Are all Yugster products new?
Almost all of the products we sell are brand new with manufacturer warranties. Occasionally an offer on a refurbished product is too good for us to pass up, so we do offer refurbished items from time to time. If we are offering a refurbished item that day, we will clearly spell that out in the description along with the length of the warranty, but in general everything is brand spanking new.

What's a refurbished item?
Refurbished items have been previously returned to a retailer or manufacturer for a refund by a customer.  Computers are often returned to retailers because they have been leased by corporations. The item may have had a slight defect, blemish or minor cosmetic imperfection, simply didn't meet a customer's expectations, or it may have reached the end of its lease period. Customer also often return items to retailers because of buyer's remorse, and then the item is sold as a Refurbished item, even though the item is still in mint condition. Before a refurbished item can be resold, any defective components are repaired or replaced, and the item is then examined to ensure it works properly. Some items will arrive in a regular retail box with a sticker indicating that it's reconditioned, refurbished, or factory serviced. Some items come repackaged in a plain brown or white box. Enclosed manuals may refer to accessories (camera cases, straps, for example.) that are not included with the refurbished product.  You can read the More Info page on a deal for a list of included accessories.  We try to provide refurbished items in the best possible condition, but scratches and other minor cosmetic imperfections may be present. However, the price you pay for a refurbished item is much lower than at retail price, and some amazing deals can be found on these items.

What is an Open Box item?
Customer often return items to retailers because of buyer's remorse. The items are often sold as an open box item even though the item is still in mint condition. Before it can be resold the item is examined to ensure it works properly. Some items will arrive in a regular retail box and some will come repackaged in a plain brown or white box. Some of the best deals can be found on open box items because the price you pay is much lower than the retail price.

Can I purchase gift cards for Yugster.com?
Yes, just click the Gift Cards graphic on our website. Once purchased, your virtual gift card details will be emailed to you within minutes. You can then either activate the gift card in your own Yugster account or you can give the gift of Yugster and forward the email to someone else. Yugster Gift Cards are available on our Last Chance page.

 

 

What is your Last Chance page?
On occasion we have just a few leftover items from a previous day, or we'll have a great deal on an item but not enough quantity to make it our main daily deal. When that happens, we put them on our Last Chance page.

Can I see my order history online?
Yes, simply Sign In into your Yugster account, and then click on the My Account link found near the top right hand corner of the page. This is where you will be able to find all of your account information, including your order history.

I forgot my user name and/or password. What do I do?
On the left side of the Sign In page click on "Forgot My Password" below the Member Sign In area. You will be prompted to enter the email address associated with your member account. You will receive an email with instructions on how to reset your email shortly after. Then you will be ready to Yug again!

I would like to change my user name and/or password. How do I do that?
You can change your password by clicking the "Forgot My Password" as mentioned above.  Unfortunately you can't manually change your username.  If you wish to change your user name, please Contact Us.  You can Sign In to your account with your email address and password.

How do I change my email address?
Once signed in, click on the "My Account" in the upper right of the website. This is snapshot look at your account, including email address, username, shipping information, and more. Scroll all the way down to the bottom of this page to update your contact information, including your email address. You will be able to modify any of these items at anytime. 

What is a YugDown?
It is our way to empty out our warehouse while filling up our bank account. When you see the YugDown banner on the top of Yugster, a YugDown is under way. We dramatically drop our prices for a short period of time (usually a few hours to a full day, we have a big warehouse). So instead of a daily deal, we keep listing products at stupidly low prices and once they are gone we move on to the next. Don't worry, tomorrow we are back to daily deals.

I posted a comment on Discuss This Yug or on the blog, what happened to it?

A: There are two scenarios for which your comment may not appear:
1. It may be pending approval. Comments on the blog are moderated BEFORE they appear on the site, and this takes a little time. Since the volume of comments on the site has grown rapidly, there is often a delay between a comment being posted and it being approved, especially during peak hours. We appreciate your patience and ask that you refrain from posting the same comment repeatedly.

2. Your comment violated the policy below. We pride ourselves in providing a medium for useful or thoughtful comments and encourage our users to speak their minds, provided comments fall within our commenting policy.

We only delete those comments that include the following transgressions:

• are abusive, off-topic, use excessive foul language
• include ad hominem attacks including comments that celebrate the death or illness of any person, public figure or otherwise
• contain racist, sexist, homophobic or other slurs
• are solicitations and/or advertising for personal blogs and websites
• thread spamming (you've posted this same comment elsewhere on the site)
• are posted with the explicit intention of provoking other commenters or the staff at Yugster.com
• contains content that may infringe the copyright or intellectual property rights of others or other applicable laws or regulations.

What forms of payment do you accept?

We accept Visa, MasterCard, Discover and PayPal. For credit card payments, please note that the provided billing information must be a 100% match with the information on file with your credit card company.

Where and how do you ship, and how quickly?

Yugster ships to all Contiguous 48 states in the U.S. plus the District of Columbia. We do not ship internationally, including Canada and Mexico. Unfortunately we do not currently ship to Alaska or Hawaii or APO/FPO. 

Most orders are shipped via FedEx, UPS or USPS, depending on the order value and/or the weight.

We do our best to ship orders as quickly as possible. Almost all orders are shipped within 3 business days of purchase, but occasionally it may take 1-2 days longer depending on order volume. Please be patient. We promise to get your order shipped as soon as possible. We don't have express shipping drones (yet), but that's so that we can give you the best pricing on the net!

 

What is your Returns Policy?

Defective Product
While we all would prefer that products always work as expected out of the box, a very small percentage of the time there will be a problem. We're very sorry when this happens but sometimes items just don't work correctly straight from the manufacturer. Usually there's nothing you or Yugster could have done to prevent it.

If there is a manufacturer's warranty, the warranty specifics, including contact information, are typically found in the packaging. If you can't find it or if the warranty is through Yugster and not the manufacturer, we'll be happy to provide you with the necessary information. If your item is covered by a manufacturer warranty but you choose not to go through the manufacturer for support and return the product to us instead, a 20% restocking fee will apply (sorry, but this creates a lot more work for our customer service department).

Returns are allowed if your request is received by Yugster within 21 calendar days from your order ship date and all returns must be received complete (all original packaging and contents) by Yugster within 14 calendar days after the return is approved. After that, or if it is not complete, then lucky you! You get to keep it at no extra cost to you! To request warranty information or to request a return for a defective item, please Contact Us. We will do our best to respond to your email request within a few hours.

Change of Mind
Sometimes we can approve a return for a non-defective item, unless otherwise noted on the product page (Plugster's Junk boxes are not returnable or refundable). However, there are some restrictions. Please do not open of the product if you change your mind, or in other silly words (The product can NOT be opened). If you decide to return an opened product, we can take it back, but we can't resell it as new anymore, so we unfortunately have to charge a 20% restocking fee. And we are sorry, but we also do not credit back any shipping charges paid on the original order and do not pay or reimburse for any return shipping back to us (blame those dang shipping companies - not us). This is different than stores like Amazon, because we do not add in any margin for returns to give you the best price possible on our daily deals. They can take returns without cost to you because they charged more in the first place to allow for that.

Lastly, returns are allowed if your request is received by Yugster within 21 calendar days from your order ship date and all returns must be received complete (all original packaging and contents) by Yugster within 14 calendar days after the return is approved. After that, or if it is not complete, then lucky you! You get to keep it at no extra cost to you! To request warranty information or to request a return for a defective item, please Contact Us. We will do our best to respond to your email request within a few hours.

Can I get a job at Yugster?
Sure, we need people. We need all kinds of people. So if you have skills, send us a resume and we will check you out.

Where are you guys located?
Our headquarters are in Utah, so we do charge sales tax for orders shipped to Utah addresses.

Our corporate address is:

Yugster.com
4505 Wasatch Blvd. Suite 280
Salt Lake City, UT 84124

Please - only send pre-authorized returns!

 

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